Shipping Policy

U.S. Customer Shipping Information

Hemp Cloudz is proud to offer the fastest and most economical shipping in the industry.

• All in-stock orders placed before 11am PST and passed our fraud checking will be processed and shipped within 24-48 business hours
• Free USPS tracking and delivery confirmation
• Priority and Express shipping options available for faster delivery

Free shipping available to U.S. customers with a U.S. shipping address on orders 

We offer some of the best shipping rates in the industry:

*These are estimated delivery times and we offer no guarantee that your products will arrive in this time frame. Delivery may vary based on destination address and season. Once your order has been shipped, you will receive an email confirmation with an order tracking number.

International Shipping Information

Hemp Cloudz Products are shipped via USPS all over the world!

Please note it is the customer responsibility to get informed about customs charges and regulations related to import for the country of destination.

Note: Hemp Cloudz ships DHL Worldwide Express to certain countries upon request. 

*These are estimated delivery times and we offer no guarantee that your products will arrive in this time frame. Taking into account your local customs policies and postal delivery schedule, please allow up to 30 business days for your order to arrive. Hemp Cloudz abides by the laws of the countries where we physically operate and we ship orders to almost every country. Please be advised that it is your responsibility to familiarize yourself with your local customs policies and postal delivery schedule. We have successfully shipped our products all over the world. Unfortunately, no matter how experienced and successful the shipper, delays and possible seizures of product can occur due to Customs policies. Hemp Cloudz is not responsible for any shipping delays or product seizures in these circumstances.

Notes

• Orders are processed and shipped Monday through Friday excluding all major US holidays.
• All orders are subject to fraud checking, which may delay the processing of your order. Please check your email for shipment confirmation or a request for additional information.
• Hemp Cloudz is not responsible for damage or loss incurred by the USPS during the transportation process.
• Adult signature is required upon delivery.

General Shipping Information FAQ’s

Is Shipping Free?

Shipping is free to all US customers.

How quickly will you ship after I place my order?

In most cases, orders that are placed before 11am PST are processed and shipped within 24-48 business hours. We do our very best to get your order out as soon as possible. However, we can’t always accommodate every order on days we receive a lot of orders. Orders are processed on a first come, first serve basis and we guarantee orders placed before 11am PST will be processed and shipped within 24-48 business hours (excluding weekends).

How Do I know when my order has shipped?

You will receive a tracking email once your order has been shipped. The email will contain a clickable tracking number for you to view the progress of your shipment as well as an estimated delivery date. If you do not receive the shipment notification email within 48 hours of placing your order, please check your spam folder or contact customer support for tracking information. You can also view the status of your order by logging into ‘My Account’ at the top right of our website and clicking on “Review orders / track packages”.

Why does the tracking say “Electronic Notification” or “Electronic Shipping Info Received” and there’s no tracking information?

The USPS tracking is primarily a delivery confirmation service. It does not always provide up to date tracking information when your package is in transit. There may be a scan here and there, but it will update when when it reaches your local post office or sorting facility. “Electronic Shipping Info Received” means that your package is with the USPS in transit, but there is no up to date tracking information available. 

For additional tracking information please visit www.usps.com and enter the tracking information provided to you in your shipment confirmation email. Sometimes, but not always, the USPS website has more updated information regarding your shipment.

Which Shipping Methods do you offer?

Hemp Cloudz offers USPS for all Domestic and International shipments. We have found this to be the most affordable and reliable option. 

For Domestic shipments: USPS First Class Ground, USPS Priority Mail, and USPS Express Mail are all available. For International shipments: USPS First Class Mail International, USPS Priority Mail International, and USPS Express Mail International. 

DHL Worldwide Express is also available for International Shipments at the request of the customer.

How quickly will I receive my shipment if I choose the First Class Domestic Shipping?

Please allow 3 - 7 full business days for your order to arrive via USPS First Class Ground. Our shipping is fast and in most cases your order will arrive within 3 days. But we can’t guarantee the speed of the USPS, so please be aware that it could take up to 7 days to arrive.

What if I want my shipment to arrive faster?

You can upgrade to USPS Priority Mail (Our recommended shipping option) or USPS Express Mail. Priority Mail arrives in 2-3 days in most cases and Express Mail arrives overnight in most cases.

I paid for Priority Mail or Express Mail, but why didn’t my order ship the same day it was placed?

All Hemp Cloudz orders are processed in the order they are received and a faster shipping method does not guarantee a faster processing time. We do our very best to process orders quickly, but no matter which shipping option you choose, your order could take 24-48 business hours to process and ship. Choosing Priority or Express Mail will speed up the time it takes to travel to your location. 

For more information about Hemp Cloudz shipping policies, please feel free to contact customer service.